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SME R&R
1. Escalation Handling:
Manage escalations from L2 for complex and advanced issues.
Provide guidance and support for configuration changes needed to resolve issues.
2. Issue Investigation:
· Identify root causes, recreate issues, analyze traces, and provide immediate workarounds. Perform complex configurations to provide solutions.
· Use GUI, DB, and traces to perform analysis.
· Understand FGPP core Tables & fields (I.e, logical fields, xpath, object rules, profile_udfs, cache_refresh)
· Payment Processing: Review the payment processing flow and compare it with the error to pinpoint the issue.
· Trace Analysis: Analyze traces to determine if the failure requires a code fix or can be resolved through configuration, and perform the complex configurations (pre- post- post-rules) and check-in in the BA master for the Project branches
· Provide setup/configuration solutions for the customer.
· Escalate to L3 if a code fix is necessary.
· Support QA/L2 in testing fixes.
3. Customer Interaction:
· Join customer calls as needed to assist L2s.
· Lead the conversation: Explain issues, provide status updates, and outline next steps.
4. Collaboration:
· Work closely with L1 and L2 teams to provide consultation and guidance.
· Support Advisors and PAS Leads: Join calls as requested, provide updates and feedback on escalated cases.
Production Development Team (L3) & Product Management
The most important skills to focus on:
1. Issue Investigation (defect troubleshooting /TRIAGE including a deep understanding of GPP, trace analysis, checking the DB, and the GUI.
2. configuration of FGPP, rule setup/office setup, rule configuration.
3. Lead the conversation with the customer: Explain issues, provide status updates, and outline next steps.
4. Must know FGPP or GPP-SP or Payments to Go P2G, GPP classic (but not just classic). Must have FGPP experience from the last 4 years
Java Developer
Role and Responsibilities
- Define and write implementation specification, derive algorithms and develop code from design documents.
- Design and develop high-quality code.
- Test, debug, analyze, and fix application problems/issues. Work closely with stakeholders to fix issues in a timely fashion.
- Follow the software development lifecycle processes.
- Interact with internal stakeholders to support product releases and/or resolve program problems.
- Support and mentor the team where needed.
Required Experience: 3-5 yrs
Job Requirements
- Excellent knowledge in Java, J2EE
- Core Java
- Hibernate, JPA, JTA
- Spring, XMLBeans
- Web Services, XML, XSD, REST services
- SQL
- IBM MQ, Active MQ, JMS
- WebSphere/WebLogic
- Unit testing tools like Junit, mocking libraries such as Mockito
- Build tools like Gradle and Maven
- Good analytical and logical skills
- Awareness of software engineering processes in design, code, testing etc.
- Ability to work independently / under low supervision
- Possess good verbal and written communication skills
- Knowledge of Microservices, Spring boot, Spring Cloud, Kafka is an advantage.
- Knowledge of GPP and/or Payment’s domain is highly preferred.
GPP QA Engineer
Position Summary
GPP QA Engineer will test the implementation of new features, be involved in upgrades and regression cycles, deliver tested customizations described in functional specifications using the Global Pay Plus (GPP) application and accompanying integration services and you will be involved in designing solutions for the customer needs, working closely with regional teams as it pertains to the quality engineering for our Global Services Managed Services propositions.
Role and Responsibilities
- Develop test cases that provide evidence of the software’s conformance to documented Functional and Technical specifications
- Assure testing coverage based on customers’ requirements
- Conduct tests review with relevant stakeholders
- Develop data used to set up the system for the client’s use
- Validate customer setup from end user perspective
- Conduct regression testing on every new release and prior delivery to the customer
- Provide the Project with accurate status of releases
- Conduct qualification of customer defects
- Perform re-tests of fixed defects to ensure compliance to specifications and affected area.
- Work in teams to determine test objectives, execute test cases and improve testing processes
Required Experience:3+ yrs
Job Requirements
- Relevant academic background (BA in Computer Science, Computer Engineering, Information Technology) or relevant experience
- 2+ years of Experience with Exposure to
- GPP - SP
- QA methodology and process
- SQL and other DB Knowledge
- Knowledge of:
- Payment systems or/and Banking – advantage
- One programming language – advantage
- Excellent technical skills
- Able to multi-task, is self-motivated and able to motivate others
- Team player – ability to work with a team in a dynamic and complex environment
Senior Tax Analyst – Global Indirect Tax
About the Role
We are looking for a Senior Tax Analyst to join our Global Indirect Tax team. This role is ideal for someone who has hands‑on experience in global indirect taxes and is comfortable working with systems, data, and tax processes. The person in this role will work closely with different internal teams and report to the Director, Group Indirect Tax.
Primary responsibilities:
- Will mainly work on US Sales Tax, Canada GST, and support global indirect tax compliances.
Role
- Manage GST / Sales Tax / VAT filings, audits, and related compliance for your assigned countries.
- Prepare and file US Sales Tax, Canada GST, India GST, and other global indirect tax returns accurately and on time.
- Work closely with Accounting, Payments, and Systems teams.
- Track changes in indirect tax laws and understand how they may impact the company.
- Support monthly reconciliations, improve controls, and help ensure smooth reporting.
- Assist with tax forecasting, tax projects, and business initiatives.
- Review and improve existing processes, documentation, and controls.
- Handle queries from tax authorities and support statutory and internal audits.
- Help improve efficiency through better data, reporting, and analytics.
Requirement
- CA/CPA, MBA, or similar qualification is preferred.
- Strong experience in indirect tax compliance and Global tax exposure (minimum 3 years).
- Comfortable working with data and tax systems; strong skills in Excel.
- Good communication skills and the ability to work with teams across the organization.